Policies 2017-04-27T18:56:54+00:00

Ticket Pick Up Policy

All will-call tickets will be held at The Roy’s Hall Box Office, and we request that you pick them up at least 15 minutes before curtain. If tickets are not claimed by this time, you may forfeit your seat. If you are unavoidably delayed, please contact the Box Office.

Exchanges & Cancellations Policy

All sales are final, no exchanges or cancellations.

Refunds Policy

All sales are final. Roy’s Hall tickets are non-refundable. If you’re unable to attend your performance date, you may return your tickets to Roy’s Hall as a donation. We ask that you please notify the Box Office at least 24 hours prior to your originally scheduled reservation if you intend to donate your tickets.

Wait list Policy

When necessary, wait lists begin 2 hours prior to curtain. Interested patrons must arrive in person to join the wait list. If any seats become available, they will be sold to those on the wait list in the order in which they signed up. Tickets will be sold at full price — no discounts are accepted for the waitlist. All processing fees will apply.

Fees Policy

In live entertainment, artist contracts are based on ticket price – excluding the cost of selling the ticket. The industry norm is to present ticketing fees as a separate cost. All venues incur these costs, though some get weary of having to explain and bury them in the ticket price. Preferring transparency, we have endeavored to keep our ticket prices affordable and our fees competitive with those at other venues you may frequent. Unlike some of the larger ticketing agencies, which aim to profit from each transaction, we are simply trying to recover costs. These costs add up and if we didn’t pass them on them to you, our patrons, we would lose money on every show and be out of business pretty quickly. We hope this brings some clarity to what can be a confusing topic. If you enjoy the steady stream of live entertainment and cultural opportunities that Roy’s Hall provides in our community, please consider the entire cost of delivery. The next time you come see a show, look around and take into account how much goes into making the evening what it is. Then sit back and enjoy the fact that a whole bunch of people are working very hard so you can have a good time. Enjoy the show!